Shipping & Refund Policy

OrthoKey will accept for return or exchange, items that are in new and unused condition by the customer. All returns must be post marked within 14 days of the purchase date. Items cannot be returned or exchanged after 14 days from the receipt of the original order.  


All orders will go out within 24 hours of the order. 

Initiating a Return

To initiate a return, email us at and we'll send through the product return instructions.

Return Exceptions

If product arrives damaged please contact to facilitate the return exchange


For any question, feel free to reach out to